Support

This page answers the most common questions about Space Context. For the full legal terms, see our Privacy Policy and Terms of Service.

Getting started

How does Space Context work?

You record a short video of a space and, if you wish, narrate it as you go. The app analyses the video, detects rooms, furniture and appliances, assesses their condition and generates an inventory and a report that you can export as a PDF, as JSON, or as AI-agent-ready knowledge.

What do I need to use it?

An iPhone running iOS 17 or later, an internet connection for analysis, and an account created with Apple, Google or an email one-time code.

How do I get the best results?

Record in good lighting, move slowly and steadily, keep each room in frame for a few seconds, and describe anything important out loud. You can re-run a scan if the result is not what you expected.

Credits, plans and billing

What are credits and the Pro subscription?

Each complete scan uses one credit. You can buy individual credits or subscribe to Space Context Pro (monthly or annual), which includes 20 scans per month and all export formats. Pricing is shown in the app before purchase and may vary by country and applicable taxes.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple account, not inside the app. On iPhone go to Settings, then [your name], then Subscriptions, then Space Context, where you can turn off auto-renewal. Cancellation takes effect at the end of the current period and must be done at least 24 hours before it ends to avoid the next charge.

Can I get a refund?

Purchases are processed by Apple, and refunds are handled by Apple under the App Store terms. You can request one at reportaproblem.apple.com. Your statutory consumer rights are described in our Terms of Service.

Your account and data

How do I delete my account and data?

In the app go to Settings, then Delete account. This permanently removes the associated data from our database and storage, except records we are required to keep by law, as described in the Privacy Policy.

How do I exercise my privacy rights?

To access, correct, export or erase your data, or to object to or restrict processing, email privacy@finikos.it. We respond within the timeframes set out in the Privacy Policy and may need to verify your identity first.

Are my videos safe?

Your content is processed only to provide the Service, is stored encrypted, and is not sold to third parties or used for advertising. See the Privacy Policy for details on storage, sub-processors and retention.

Troubleshooting

A scan failed or produced an unexpected result

Check your internet connection, make sure the app is updated to the latest version, and try recording again with better lighting and slower movement. If the problem persists, email us with the device model, iOS version and a short description.

I cannot sign in

Confirm you are using the same sign-in method (Apple, Google or email) you registered with, check that one-time-code emails are not in your spam folder, and ensure your device date and time are correct. If you are still stuck, contact support.

How do I report a bug or a security issue?

Email support@finikos.it with steps to reproduce the issue. For suspected security vulnerabilities, please contact us before any public disclosure so we can investigate and address it responsibly.

Privacy Policy · Terms of Service